Sarah Zojan Ahmad
Business Analyst | Systems Analyst | Program Analyst
sarahzojan89@gmail.com (202) 285-6602 linkedin.com/in/sarah-zojan-ahmad
U.S. Citizen
Public Trust (Inactive)
Remote Friendly

Seeking an Analyst role leveraging 13+ years of experience in enterprise systems, requirements gathering, and process optimization across federal and private-sector programs. Strong interest in roles supporting Agentic AI–enabled initiatives and automation.

B.S. — Information Systems & Operations Management
George Mason University · 2018
Tools
PEGASUS (REPM)
REMS
RPFMT
Tableau
Excel
MS Project
SharePoint
Adobe Acrobat
JIRA
SQL
Core Skills
Business Requirements Documentation
Stakeholder Management
UAT Coordination
Data Analysis & Reporting
Process Improvement
Cross-Functional Coordination
Professional Experience
Program Analyst
PolyCon Solutions (Federal Contractor – FAA Western Service Area) · Remote
2022 – April 2025
  • Delivered technical guidance and issue resolution for the PEGASUS Real Estate Portfolio Management (REPM) system, enabling end users to effectively navigate system functionality.
  • Served as liaison between FAA stakeholders and REPM developers during platform rollout, ensuring smooth adoption and clear communication of business requirements.
  • Coordinated user acceptance testing (UAT) and gathered feedback to validate system functionality and drive iterative improvements.
  • Led recurring portfolio meetings with stakeholders to drive project alignment, issue resolution, and decision-making.
  • Gathered and documented business requirements to support space consolidation strategies and procurement planning.
  • Tracked project milestones and performance metrics using REPM, REMS, RPFMT, Tableau, and Excel.
  • Identified process inefficiencies and streamlined internal workflows to improve consistency across portfolio operations.
Operations & Systems Consultant
Private Portfolio (Multi-Entity Environment) · Remote / VA
2016 – 2022
  • Analyzed and documented business process workflows to maximize operational efficiency across a 20-property portfolio.
  • Utilized CRM software for stakeholder management, issue tracking, and timely resolution.
  • Generated monthly management reports with data visualizations to support financial and operational decision-making.
  • Developed data sourcing methods to streamline prospective tenant identification and qualification.
  • Coordinated cross-functionally between property owners, tenants, and contractors to align business requirements and deliverables.
Business Operations Project Coordinator
Greenbrook TMS NeuroHealth Centers · McLean, VA
2019 – 2020
  • Gathered and documented business requirements from stakeholders to support nationwide facility expansion initiatives.
  • Created data visualizations, tracking dashboards, and project schedules using MS Project and Excel to monitor progress and deadlines.
  • Produced weekly status reports and budget documentation for leadership, ensuring transparency across development cycles.
  • Analyzed business processes and recommended improvements to increase operational efficiency.
  • Coordinated cross-functional activities including permitting, vendor contracts, and inventory management.
Operations & Client Services Specialist
Van Metre · Fairfax, VA
2008 – 2014
  • Managed end-to-end operational workflows for a 502-unit property, maintaining accurate records and process documentation across multiple systems.
  • Analyzed market trends, occupancy data, and competitor insights; produced daily, weekly, and monthly reports to inform business decisions.
  • Identified process inefficiencies and documented recommendations to increase productivity across leasing operations.
  • Coordinated cross-functionally with contractors, residents, and internal stakeholders to resolve issues and ensure smooth operations.
  • Recognized as Leasing Associate of the Quarter for high performance and client satisfaction.