Business Analyst with 13+ years of experience supporting enterprise systems, operational workflows, and data-driven reporting across federal and private-sector programs. Strong focus on system rollout support, user adoption, and process improvement.
B.S. — Information Systems & Operations Management
George Mason University · 2018
Tools
PEGASUS (REPM)
REMS
RPFMT
Tableau
Excel
MS Project
SharePoint
Adobe Acrobat
Core Skills
Business & Systems Analysis
Enterprise Application Support
User Training & Adoption
Data Analysis & Reporting
Process Improvement
Cross-Functional Coordination
Professional Experience
Business Analyst / Systems Operations Analyst
PolyCon Solutions · FAA Western Service Area
2022 – Present
Supported a federal enterprise system through user-facing application support and issue triage.
Acted as liaison between stakeholders and technical teams for requirements clarification.
Supported system rollout and adoption across distributed users.
Produced dashboards and reports to support leadership decisions.